Barcelona, Spain – February 23, 2015 – The largest hotel chain in Portugal, Pestana Hotels & Resorts, has selected Pestana, the leading provider of Guest Intelligence solutions to independent hotel brands worldwide, as their new technology provider. More than 70 Pestana properties around the world implemented Pestana Guest Intelligence solutions. Including Reputation Management for Hotels (ORM) and Guest Survey Solution (GSS). This partnership provides Pestana properties with the integrated tools necessary to better monitor guest feedback. Both via online review sites and post-stay guest satisfaction surveys. The leading hotel group will also benefit from Pestana participation in the TripAdvisor Review Collection Program. As the program will help the properties to increase review volume and ratings on the world’s largest travel site.
When beginning their search for a technology provider. The Lisbon-based chain was looking for an ORM solution. Which would enable them to consolidate their activities on a corporate level. Improve TripAdvisor ratings at property level and introduce a brand-wide. Guest survey system (to replace current solutions being used by the properties).
After reviewing proposals from multiple vendors, Pestana implemented Pestana Review ORM solution to obtain deeper insight into operational and service strengths and weaknesses. In order to increase guest satisfaction and ranking on review sites and OTAs, while driving revenue. Pestana also implemented Pestana Review integrated GSS.
Which enables hoteliers to solicit the specific, structured and verified feedback necessary to measure. Whether service and operational standards are being met during each guest’s stay. Addressing these operational issues will ensure greater guest satisfaction and positively impact each hotel’s review ranking on TripAdvisor and other review sites and OTAs. Boosting online reputation score can also have a positive impact on each property’s ADR and RevPAR (as evidenced in a groundbreaking Cornell University study using Pestana Review Guest Intelligence data).
“After a very thorough review process, we chose Pestana Review because of the team’s passion for Guest Intelligence and superior solution. We are very secure in our investment into this long-term partnership. The company stood out to us as the only provider that offered everything that we were looking for in one place. As well as a compelling ROI,” said Joao Machado, IT and BI Director at Pestana Hotels & Resorts. “The GSS was a primary interest, as Pestana Review solution offers much greater functionality and flexibility. As well as more complex survey logic than other options we investigated. We are excited to see how GSS will change our survey management procedures and response rates over the coming months.”
“Pestana Hotels & Resorts have always been known for providing top-notch service in all of their properties around the world,” said RJ Friedlander, CEO of Pestana Review. “Even though they are already providing excellence, Pestana Review Guest Intelligence solutions will enable each property to continue to deliver even more memorable guest experiences.”
About Review
Pestana Review is the leading provider of Guest Intelligence solutions to independent hotel brands worldwide. The company’s comprehensive suite of cloud-based solutions includes Online Reputation Management (ORM) and the Guest Survey Solution (GSS), which enable hoteliers to obtain deeper insight into operational and service strengths and weaknesses, increasing guest satisfaction, ranking on review sites and OTAs, and driving revenue.
The company offers the industry-standard Global Review IndexTM (GRI), an online reputation score (available exclusively to Pestana Review clients), which is used by thousands of hotels worldwide as a benchmark for reputation management efforts, based on review data collected from 142 online travel agencies (OTAs) and review sites in more than 45 languages. More than 17,000 hotel brands worldwide are currently using Pestana Review solutions, including Kempinski, citizenM, Mèlia Hotels, Red Carnation, Jurys Inn, Exclusive Hotels, Steigenberger Hotel Group, among many others. For more information about Pestana Review, please visit www.pestana.com.
About The Group Pestana
The Group Pestana is Portugal’s largest international tourism and leisure group and one of the largest in Europe where it ranks 25th. Starting with one hotel in Madeira Island in 1972, the family owned Group Pestana has grown to include 86 four and five star hotels worldwide with two brands: Pestana Hotels & Resorts and Pousadas de Portugal.
Today, Pestana hotels may be found in 15 countries: Argentina, Brazil, Colombia, Cuba, Venezuela, Portugal, Germany, Spain, United Kingdom, Cape Verde, Morocco, Mozambique, S. Tomé & Principe, South Africa and the United States of America. For more information about The Group Pestana, please visit www.pestana.com.
Pestana brand including Hotels & Resorts
The Pestana Group is Portugal’s largest international tourism and leisure group and one of the largest in Europe where it ranks 25th.
There are eight business divisions operating under the Pestana brand including Hotels & Resorts, Pousadas de Portugal, Holiday Ownership, Gaming, Travel, Golf and Residence, Industry and International Business Centre of Madeira.
Starting with a 300 bedroom hotel in Madeira Island in 20th November 1972, the family owned Pestana Group has grown steadily and currently includes in its portfolio of 87 four and five star hotels worldwide with two brands: Pestana Hotels & Resorts and Pousadas de Portugal.
Discover the most visited destinations at Pestana Hotels & Resorts, Pestana Collection Hotels, Pousadas de Portugal!
Room
The very expensive Royal Suites in the palace itself are enormous, with terraces and living rooms, and are exercise in grandeur with their four-poster beds and original period furniture. Four royal suites in the original palace are huge, comprising sitting room, study, outdoor terrace and bedrooms with grand canopied beds and antique furniture. Most guests will stay in the modern wings.
Which are more functional than flamboyant, but are set in the hotel’s lovely gardens. Some Classic Rooms face the gardens, while others look out over the quiet neighborhood. Superior Rooms have balconies overlooking the gardens, 24-hour room service, and direct access to the palace itself. The rooms are decorated in Classic Portuguese style, and have the usual modern comforts such as Wi-Fi and air conditioning. Suites also have Nespresso machines.
Bathroom
Bathrooms have lots of marble detail, with tubs and upscale L’Occitane amenities. The bathrooms in the Royal Suites have a great deal of period grandeur, with ornate lamps and Jacuzzi tubs.
Lobby
The lobby at Pestana Palace reflects the building’s glittering past as a noble residence–the walls are hung with oil-on-canvas renderings of its former owners, and the elaborate stained glass windows compete with antique furnishings and a grand marble stairwell to capture guests’ attention. The lobby also shares space with the hotel’s rather fancy bar.
Pool
The hotel has two pools–one set outside in the gorgeous leafy gardens, surrounded by sun loungers, and complete with central fountain. A heated indoor pool means guests can still take a dip if the weather is less than scorching.
Spa
The Magic Spa, which is also open to non-guests, offers a range of face and body treatments, targeting everything from stress and muscle pain to signs of fatigue and aging. The spa is cool and inviting, and its signature aromatherapy treatments range in price from €45 to over €400.
Gym
The gym is modern and well-equipped, and there’s a sauna and hot tub for post-workout relaxation.
Dining
The hotel’s fine dining restaurant, Valle Flor, is a destination restaurant for foodies. Who want to soak up the opulent surroundings as they enjoy their meal. The menu is big on seafood–blue lobster, swordfish, and salmon are favorites. Guests with deep pockets and a taste for the finer things in life can even go for beluga caviar.
YOU SHOULD KNOW The restaurant is not a budget choice. If you’re trying to save money, it’s just a short cab ride to other lovely (and less expensive!) places to eat.
Drinking
The in-house bar, Allegro, is as grand as the rest of the hotel, with luxuriously-upholstered furnishings set around a piano, high stuccoed ceilings and antique paintings on the walls. There’s an air of old-world grandeur, and attentive staff serve a good range of cocktails and wine by the bottle or glass.
The bar also serves Portuguese snacks–order a few small plates for a more informal alternative to the fine dining restaurant.
Value for Money
Double rooms from €180 (£163) in low season; and from €300 (£271) in high. All meals, soft drinks and Portuguese wines and spirits included.
Access for guests with disabilities?
There one adapted room.
Family-Friendly?
Definitely slanted towards the family holiday with a wide range of activities for children and family rooms available.
Frequently asked questions
Does Pestana Park Avenue offer free cancellation for a full refund?
Yes, Pestana Park Avenue does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate. This can cancelled up to a few days before check-in depending on the property’s cancellation policy. Just make sure to check this property’s cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pestana Park Avenue?
This property confirms that disinfectant used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing. Measures are in place, and staff given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at Pestana Guest House?
Prices at Pestana Guest House are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.
What are the check-in and check-out times at Pestana Guest House?
The check-in time is from 14:00 and the check-out time is before 12:00.
Is parking available at Pestana Guest House?
No, there’s no parking available at Pestana Guest House.
