About House of Fraser
Table of Contents
House of Fraser is the online retail website of the House of Fraser department store chain. The website offers a wide range of products, including clothing, beauty products, homeware, furniture, and electronics, from a variety of well-known brands.
Customers can browse and purchase products on the website, which offers free standard delivery on orders over a certain amount, as well as free click and collect to House of Fraser stores. The website also offers a range of payment options, including credit/debit card, PayPal, and Klarna, and has a customer service team available to assist with any queries or issues.
In addition to online shopping, the House of Fraser website also features a variety of content, including fashion and beauty advice, trends and styles, and lifestyle articles. Customers can also sign up for the House of Fraser loyalty program, Recognition, to earn rewards and access exclusive benefits.
House of Fraser Pros & Cons
I can provide a general overview of the pros and cons of House of Fraser’s website, houseoffraser.co.uk, based on information available up to my knowledge cutoff date of September 2021. However, keep in mind that this information may not be up-to-date or accurate anymore, and that I cannot guarantee the accuracy of any information provided.
- Large selection of products: House of Fraser’s website offers a wide variety of products across various categories, including fashion, beauty, home, and technology.
- Brands and designers: The website features products from a range of well-known brands and designers, providing customers with a diverse selection of high-quality items.
- Customer reviews: House of Fraser’s website allows customers to leave reviews of products, which can be helpful for other shoppers when making purchasing decisions.
- Sales and discounts: The website often has sales and discounts on products, providing customers with the opportunity to save money on their purchases.
- Easy navigation: The website is generally easy to navigate, with clear categories and filters that allow customers to quickly find the products they are looking for.
- Shipping fees: House of Fraser charges shipping fees on orders under a certain amount, which can be a downside for customers who are only looking to purchase a few items.
- Limited international shipping: The website only ships to a limited number of countries, which can be a disadvantage for international customers.
- Returns policy: House of Fraser’s returns policy is somewhat restrictive, with customers only able to return items within a certain timeframe and in their original condition.
- Customer service: Some customers have reported issues with House of Fraser’s customer service, including long wait times on the phone and unhelpful responses to inquiries.
- Website glitches: Some users have reported issues with the website, such as slow loading times and difficulty checking out.
Best House of Fraser Pieces
However, based on the popularity of certain products and customer reviews, here are some of the best items that can be found on houseoffraser.co.uk (as of my knowledge cutoff date of September 2021):
- Biba Pleat Maxi Dress
- Barbour International Wax Jacket
- Michael Kors Jet Set Tote Bag
- Polo Ralph Lauren Custom Fit Oxford Shirt
- Levi’s 501 Original Fit Jeans
- Ted Baker Karolyn Gem Gardens Pleated Dress
- Joules Harbour Jersey Top
- Yves Saint Laurent Touche Eclat Radiant Touch Concealer
- Dior Sauvage Eau de Toilette
- KitchenAid Artisan Stand Mixer
Please note that the popularity of these items may have changed since my knowledge cutoff date. There may be other great items available on the website that I am not aware of.
Where to Buy House of Fraser Products?
House of Fraser is a UK-based department store chain that sells a variety of products online through its website, houseoffraser.co.uk. Customers can purchase items directly from the website and have them shipped to their address.
In addition, House of Fraser has physical stores located throughout the UK, where customers can also purchase products. However, it’s important to note that not all products available on the website may be available in every store, and some items may be exclusive to the website.
Customers can also find House of Fraser products through third-party retailers. Such as Amazon and eBay, although the selection may be limited and prices may vary.
Overall, the best place to purchase House of Fraser products is directly from the company’s website, houseoffraser.co.uk. This ensures that customers have access to the full range of products and can take advantage of any promotions or discounts that may be available.
House of Fraser Promotions & Discounts
House of Fraser regularly offered promotions and discounts to its customers through its website, houseoffraser.co.uk. Some of the common types of promotions and discounts include:
- Sale events: House of Fraser often holds sale events where customers can save up to 50% or more on select products across various categories.
- Clearance: The website has a clearance section where customers can find heavily discounted items that are being cleared out of inventory.
- New customer discounts: House of Fraser occasionally offers discounts to first-time customers. Who sign up for the company’s newsletter or create an account on the website.
- Student discounts: Students can receive a discount on their purchases by registering with UNiDAYS and verifying their student status.
- Free shipping: House of Fraser sometimes offers free standard shipping on orders over a certain amount, typically £50 or more.
- Gift with purchase: Customers may receive a free gift with their purchase of certain products, such as beauty items or fragrance.
It’s important to note that promotions and discounts may vary over time. Some may be available for a limited time only. Customers should check the website or sign up for the newsletter to stay up-to-date on the latest promotions and discounts offered by House of Fraser.
House of Fraser Shipping and Return Policy
House of Fraser had the following shipping and return policies for orders placed through its website, houseoffraser.co.uk:
- Standard delivery: Orders are typically delivered within 3-5 working days, and shipping fees vary based on the order total. Standard delivery is free for orders over £50.
- Next-day delivery: Customers can opt for next-day delivery at an additional cost, provided the order is placed before a certain cutoff time.
- Click and collect: Customers can choose to have their order delivered to a House of Fraser store for free and pick it up at their convenience.
- International shipping: House of Fraser ships to a limited number of countries outside the UK, and international shipping fees vary based on the destination and order total.
- Returns window: Customers have 28 days from the date of delivery to return an item for a refund or exchange.
- Condition of returned items: Items must returned in their original condition, unworn and with all tags and packaging intact.
- Returns process: Customers can initiate a return by filling out a returns form online and printing a label. Returns can made by mail or at a House of Fraser store.
- Refunds: Refunds are typically processed within 10-14 working days after the returned item received, and will issued to the original payment method.
It’s important to note that shipping and return policies may have changed since my knowledge cutoff date, and customers should always check the website for the latest information before placing an order or making a return.
Contact House of Fraser
Customers could contact House of Fraser in the following ways:
- Phone: Customers could call the House of Fraser customer service team at 0345 602 1073 (UK) or +44 345 602 1073 (international) for assistance with their order, product inquiries, or other issues.
- Email: Customers could email House of Fraser customer service at [email protected] for assistance with their order or other issues.
- Live chat: Customers could use the website’s live chat feature to chat with a customer service representative during business hours.
- Social media: Customers could send a message to House of Fraser’s Facebook or Twitter accounts for assistance with their order or other issues.
- In-store: Customers could visit one of House of Fraser’s physical stores in the UK for assistance with their order or other issues.
It’s important to note that contact methods may have changed since my knowledge cutoff date, and customers should always check the website for the latest information on how to contact House of Fraser.
House of Fraser Verdict
House of Fraser is a well-established UK department store chain that offers a wide range of products through its website, houseoffraser.co.uk. Customers can find clothing, shoes, beauty products, home goods, and more from a variety of brands.
Overall, House of Fraser has received mixed reviews from customers. Some customers have praised the website’s selection and the quality of the products. As well as the customer service provided by House of Fraser’s representatives. However, other customers have expressed frustration with the website’s shipping and returns policies. Some have reported issues with receiving damaged or faulty products.
Despite the mixed reviews, House of Fraser remains a popular choice for UK shoppers looking for a wide range of products in one place. Customers may want to do their own research and read reviews carefully before making a purchase to ensure that they are satisfied with their experience.
House of Fraser FAQ
What types of products does House of Fraser sell?
House of Fraser offers a wide range of products, including clothing, shoes, accessories, beauty products, home goods, furniture, and more.
Does House of Fraser offer international shipping?
House of Fraser ships to a limited number of countries outside the UK, and international shipping fees vary based on the destination and order total.
How long does it take to receive a refund for a returned item?
Refunds are typically processed within 10-14 working days after the returned item received, and will be issued to the original payment method.
Does House of Fraser have physical stores?
Yes, House of Fraser has physical stores in the UK.
Does House of Fraser offer student discounts?
Yes, students can receive a discount on their purchases by registering with UNiDAYS and verifying their student status.
How can I track my House of Fraser order?
Customers can track their order by logging into their account on the website and checking the order status. A tracking number will be provided for shipped orders.
How can I contact House of Fraser customer service?
Customers can contact House of Fraser customer service by phone, email, live chat, or social media. Details on how to contact customer service can found on the website.